We offer a 30 day money-back-guarantee. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To initiate a return, please send an email to firstname.lastname@example.org and we'll help you with the details. You will be responsible for paying the shipping costs for returning your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
If you have received a damaged, defective, or incorrect item, contact email@example.com with a photo, as well as your order number. We will sort it out!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Un-collected parcels / Wrong address
If you missed delivery and didn't pick up the package within the designated delivery pickup time or input an incorrect address, the products will be returned to us and we will notify you when they arrive. Unfortunately, we are unable to cover the reshipping of items so we will send an invoice to you to cover the shipping of your items again.